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Availability

All merchandise and prices on Jacksonholekayak.com are subject to change without notice. All merchandise is subject to availability and prior sale and, all orders are subject to acceptance by Jacksonholekayak.com.

Most orders are shipped within 48 hours. Please note that a very small number of orders require extra processing time for various reasons. You will be notified of any delays.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

Returns and Exchanges

Merchandise can be returned for exchange or refund within 30 days of receipt. The merchandise must be returned new, unused, unaltered, not previously installed, and in a sellable condition with all of the original packaging. Used non-defective merchandise cannot be returned for exchange or refund. For your convenience, we also accept returns and exchanges of items purchased through Jacksonholekayak.com at our retail locations.

For new unused returns/exchanges please call for a return authorization.

Returns due to some fault of Jacksonholekayak.com will be reimbursed for all return shipping costs-UPS Ground or US Mail only. Express shipping charges will not be reimbursed. Returns that are not our fault are subject to restocking/handling fees plus shipping.

For questions regarding our return policy, please contact our Retail Store at 1-307-733-2471, or e-mail us at will@jacksonholekayak.com.

Warranties

Every item Jacksonholekayak.com carries is covered by a warranty from the individual manufacturers. Generally, warranties cover defects in materials, parts, and workmanship. Damage from abuse, neglect, accidents, and dropping are not covered under any warranty. It is at the sole discretion of the manufacturer to repair or replace defective merchandise.

Labor and shipping are not covered under any warranty.

Jacksonholekayak.com Warranty

Jacksonholekayak.com will extend to its customers any manufacturer's warranty on merchandise we sell but, otherwise, we make no warranty, express or implied, as to the merchantability or fitness for any particular purpose of the merchandise in our catalogs.

Jacksonholekayak.com shall not be responsible for the proper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise. Jacksonholekayak.com urges you to wear a helmet and use lighting regardless of the legal requirements pertaining thereto in your particular state.

For more specific information, please read the manuals included in the product packaging. You can also contact our Retail Store at 1-307-733-2471, or e-mail us at will@jacksonholekayak.com.

Online Product Color Representation

We have made every effort to display as accurately as possible the colors of our products that appear on our Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Other Ways to Order (besides online)

Ordering Via Phone: Our skilled sales staff is available to take your orders over the phone 6 days a week during our normal business hours.

Reservations, Cancellations & Refunds                                                                                                                  

Payment in full is due for all reservation. Cancellations more than 48hours in advance will receive a full refund less a $25 handling fee - No refund will be given for late cancellations. For overnight tours cancellations must be made 7 days in advance. If a course or tour is canceled and we cannot provide a suitable alternative we will provide a full refund. Schedules and prices are subject to change.

Jackson Hole Kayak School is a permitee of the Bridger-Teton National Forest and an equal opportunity provider

Business Hours (Mountain Standard Time)

Monday - Sunday 8am to 7pm:

Call us at 1-307-733-2471.

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